Return and Refund Policy
Returns & Refunds 🔄
Your satisfaction is our priority. Money-back guarantee within 30 days.
Return Conditions
You have 30 days from the date of receipt to return your order if you are not completely satisfied. Products must be returned in their original, unused condition and in their original packaging.
How to initiate a return?
- Contact us at hello@frezpaw.store with your order number
- Our team will send you return instructions within 24 hours
- Send the product back to the indicated address
- The refund will be processed within 5 to 10 business days
Defective or Damaged Product
If you receive a defective or damaged product, please contact us immediately with a photo of the issue. We will send you a replacement at no additional cost.